Refund & Cancellation Policy

This policy explains when you can get your money back from PropMetrics, how to request it, and how long it takes. We have tried to write it plainly rather than in legal boilerplate.

1. What You Are Buying

Plan	Price	What you get
Starter	₹999/month	60 credits per month — two per analysis or comparison. Recurring until cancelled. The allowance resets each cycle and does not roll over.
Pro	₹1,799/month	120 credits per month. Recurring until cancelled. The allowance resets each cycle and does not roll over.
Enterprise	₹4,999/month	400 credits per month shared across up to 5 users. Recurring until cancelled. The allowance resets each cycle and does not roll over.
Credit top-ups	₹25 per credit, minimum 5	One-time purchase. Top-up credits do not expire. Your monthly allowance is always used first.

2. When We Will Refund You in Full

We refund the full amount, without questions, if:

• Payment was taken but credits were not granted — a technical failure on our side
• The report failed to generate — you paid but the analysis errored out or produced nothing usable
• The PDF could not be downloaded due to a fault in our system
• You were charged twice for the same purchase
• You were charged after cancelling your subscription
• Unauthorised transaction — someone used your payment method without permission and you report it promptly

In these cases we do not need you to justify the request. Email us with your registered email address and the approximate date of payment.

3. Change of Mind — Unused Credits Only

If you bought a plan and changed your mind before using it:

• Subscription: full refund if requested within 7 days of the charge and you have used fewer than 5 credits in that billing cycle. This applies to any tier.
• Credit top-ups: full refund if requested within 7 days of purchase and none of the topped-up credits have been used.

4. When We Cannot Refund

We generally cannot refund when:

• You have already run the analysis and seen the results. The credit is consumed at that point, whether or not you downloaded the PDF.
• You disagree with the estimate. Our numbers are estimates, clearly labelled as such throughout the product. A verdict you dislike is not a defect.
• The property turned out differently than estimated. We never guarantee accuracy, and we say so in every report.
• You deleted your account voluntarily with credits remaining.

5. Cancelling Your Subscription

You can cancel at any time from your Profile page, on any tier. There is no cancellation fee and no notice period.

• Cancelling stops all future charges
• You keep access until the end of the period you have already paid for
• We do not automatically refund the unused portion of the current month — but see the 7-day rule in section 3
• Any top-up credits you have purchased remain on your account and are not refunded on cancellation

6. How to Request a Refund

Email support@propmetrics.in with:

• The email address on your PropMetrics account
• Approximate date and amount of the payment
• What went wrong, in a sentence or two

Timeline

• Within 48 hours — we acknowledge your request
• Within 5 working days — we decide and tell you the outcome
• 5–7 working days after approval — Razorpay processes the refund to your original payment method

Refunds always go back to the method you paid with. We cannot refund to a different card, account, or UPI ID.

7. Failed and Pending Payments

If money left your account but PropMetrics shows no credits, it is usually a payment still settling. These normally resolve within 24 hours. If it does not resolve, contact us with your transaction reference and we will trace it with Razorpay.

8. Chargebacks

If you believe a charge is wrong, please contact us before raising a dispute with your bank. We can almost always resolve it faster directly. Accounts with unresolved chargebacks may be suspended while we investigate.

9. Contact

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